Privacy Policy

Effective Date: August 1, 2026

Koi Services respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website or services.

Information We Collect

We may collect information you provide directly to us, including your name, email address, billing information, shipping address, order details, support messages, and other information submitted during checkout or while contacting us.

We may also automatically collect limited technical information such as your IP address, browser type, device information, and website activity for security, fraud prevention, analytics, and service improvement.

How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Provide customer support
• Send order, account, and service-related communications
• Prevent fraud, abuse, and unauthorized transactions
• Maintain and improve our website and services
• Comply with legal and regulatory requirements

Payment Information

Payments may be processed by third-party payment providers. Koi Services does not necessarily store complete payment card information directly. Payment information is handled according to the policies and security practices of the applicable payment processor.

Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business, including payment processors, hosting providers, shipping carriers, fraud-prevention services, and other service providers.

We may also disclose information when required by law or when reasonably necessary to protect Koi Services, our customers, or others.

Cookies and Analytics

Our website may use cookies and similar technologies to maintain website functionality, understand website usage, remember preferences, and improve our services.

You may be able to control cookies through your browser settings.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including requesting access, correction, or deletion of your information.

To submit a privacy-related request, contact us using the information below.

Third-Party Services

Our website may contain links to or integrations with third-party websites and services. Koi Services is not responsible for the privacy practices of third parties, and their own privacy policies will apply.

Changes to This Policy

We may update this Privacy Policy periodically. Any updated version will be posted on our website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Koi Services
Email: admin@koiservices.co
Website: koiservices.co