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Terms of Service
Effective Date: August 1, 2026
These Terms of Service govern your use of Koi Services and any purchases made through our website. By accessing our website, creating an account, or purchasing a product or service, you agree to these Terms.
1. Eligibility
You must be legally capable of entering into a binding agreement in your jurisdiction to use our services or make a purchase. By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.
2. Products and Services
Koi Services provides digital products, software-related services, and/or physical products as described on our website.
Product descriptions, availability, pricing, and features may be updated at any time. We make reasonable efforts to ensure that information displayed on our website is accurate.
3. Payments
Customers are charged at the time of purchase.
Payments may be processed by third-party payment providers. By submitting payment information, you authorize Koi Services and its payment providers to charge the applicable amount for your order.
Orders may be reviewed, delayed, or canceled when necessary for fraud prevention, payment verification, or security purposes.
4. Digital Products
Digital products may be delivered electronically through email, your account, or another delivery method specified at checkout.
You are responsible for ensuring that your device, software, and system meet any requirements listed for the product before purchasing.
Digital licenses, activation codes, subscriptions, or similar products may not be transferred or resold unless explicitly permitted.
5. Physical Products and Shipping
Physical products will be shipped to the address provided during checkout.
Shipping estimates are not guarantees. Koi Services is not responsible for delays caused by carriers, customs authorities, incorrect shipping information, weather, or other circumstances outside our reasonable control.
Customers are responsible for any applicable customs duties, import taxes, or similar charges unless otherwise stated.
6. Refunds and Cancellations
Refunds, cancellations, returns, and exchanges are subject to the refund or return policy displayed on our website at the time of purchase.
Digital products may become non-refundable after delivery, activation, redemption, download, or use where permitted by applicable law.
Nothing in these Terms limits any consumer rights that cannot legally be waived.
7. Acceptable Use
You may not use Koi Services to:
- Violate applicable laws or regulations
- Commit fraud or make unauthorized payments
- Attempt to interfere with or damage our website or services
- Gain unauthorized access to another person's account
- Abuse, exploit, reverse engineer, or improperly redistribute products where prohibited
- Use our services in a manner that harms Koi Services, our providers, or other customers
We may suspend or terminate access where we reasonably believe these Terms have been violated.
8. Intellectual Property
The Koi Services name, website content, branding, graphics, documentation, and other materials owned by Koi Services are protected by applicable intellectual property laws.
Purchasing a product does not transfer ownership of Koi Services' intellectual property to the customer.
9. Service Availability
We may modify, suspend, discontinue, or update products or services when reasonably necessary.
We do not guarantee that our website or services will always be available without interruptions, errors, maintenance periods, or technical issues.
10. Disclaimer of Warranties
To the maximum extent permitted by law, products and services are provided on an "as is" and "as available" basis except where an express warranty is provided.
We do not guarantee that every product or service will meet every customer's individual requirements or operate with every possible device, configuration, or third-party service.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Koi Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.
12. Third-Party Services
Certain products or features may rely on third-party platforms, payment providers, shipping carriers, hosting providers, or other services.
Koi Services is not responsible for outages, policy changes, account actions, or other conduct controlled solely by third parties.
13. Account Suspension or Termination
We may restrict, suspend, or terminate access to our services when reasonably necessary due to fraud, abuse, chargeback activity, violations of these Terms, security concerns, or unlawful activity.
14. Changes to These Terms
We may update these Terms periodically. Updated Terms will be posted on our website with a revised effective date.
Your continued use of Koi Services after an update constitutes acceptance of the revised Terms where permitted by law.
15. Governing Law
These Terms will be governed by the laws applicable to the jurisdiction in which Koi Services is established, without regard to conflict-of-law principles, except where applicable consumer law provides otherwise.
16. Contact
Questions regarding these Terms may be directed to:
Koi Services
Email: admin@koiservices.co
Website: koiservices.co